FAQ — Legacy Party Rentals FL

Question 1

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible, especially for weekends and popular event dates. Availability varies by item and service.

Question 2

How do I reserve my date?

Accepted Answer

Your date is reserved once your quote or agreement is accepted and the required 50% non-refundable retainer is received.

Question 3

Is a retainer required?

Accepted Answer

Yes. A 50% non-refundable retainer is required to reserve your event date. The remaining balance is due 2 weeks before the event.

Question 4

What is your cancellation policy?

Accepted Answer

All payments are non-refundable once a booking is made because your reserved inventory and/or service time is removed from availability for other customers.

Question 5

Can I reschedule my event?

Accepted Answer

Yes. We allow one reschedule within 12 months of the original event date, subject to availability.

Question 6

Is there a minimum rental amount?

Accepted Answer

Yes. A $250 minimum rental applies to applicable rental orders.

Question 7

Are delivery and setup included?

Accepted Answer

Delivery and setup are not automatically included unless specifically stated in your package or quote. Fees vary based on item size, number of pieces, setup complexity, transportation requirements, and event location.

Question 8

Do you pick up the rentals after the event?

Accepted Answer

Yes. For rental items requiring pickup, our team returns after the event according to the agreed pickup schedule.

Question 9

What happens if a rental item is damaged?

Accepted Answer

Customers are responsible for rental items while they are in their possession or at their event. Any applicable damage or replacement charges will be handled according to the rental agreement.

Question 10

Can your wooden backdrops be painted to match my event?

Accepted Answer

Many of our wooden backdrops can be painted to coordinate with your event colors. Check the individual product listing or ask us whether paint customization is available for the piece you select.

Question 11

Can backdrop panels be rented in different configurations?

Accepted Answer

Some backdrop collections can be arranged or rented in smaller configurations. Availability and pricing depend on the specific design.

Question 12

Are balloons, florals, signage, furniture, candles, stages, or accessories shown in inspiration photos included?

Accepted Answer

Not unless they are specifically listed in your rental package or quote. Inspiration photos are intended to show styling possibilities.

Question 13

Can I mix different backdrops or panels together?

Accepted Answer

In many cases, yes. Some of our backdrop pieces can be combined or arranged in different ways to create a custom look. Ask us about available configurations for your event.

Question 14

Does someone stay with the Photo Booth or 360 Booth?

Accepted Answer

Some Photo Booth and 360 Booth packages include an attendant. Package details will specify whether an attendant is included.

Question 15

Do the Photo Booth and 360 Booth require Wi-Fi?

Accepted Answer

Yes. Reliable Wi-Fi is required for our Photo Booth and 360 Booth experiences so media can be processed and shared properly. If venue Wi-Fi is unavailable or unreliable, please let us know before your event so we can discuss options.

Question 16

What do you need from the venue for the Photo Booth or 360 Booth?

Accepted Answer

Adequate setup space, reliable Wi-Fi, and access to power may be required. Exact requirements depend on the package selected.

Question 17

Can the Photo Booth or 360 Booth be used outdoors?

Accepted Answer

Outdoor setups may be possible depending on weather, surface conditions, access to power, Wi-Fi availability, and equipment requirements. Outdoor approval should be confirmed before the event.

Question 18

Do you offer cold spark machines and fog effects?

Accepted Answer

Yes. Availability depends on the event location and venue rules.

Question 19

What if my venue does not allow cold sparks or fog machines?

Accepted Answer

Customers are responsible for confirming venue restrictions before booking special-effects equipment.

Question 20

What areas do you serve?

Accepted Answer

Legacy Party Rentals is based in Wesley Chapel and serves Tampa and surrounding areas.

Question 21

Do you charge travel fees?

Accepted Answer

Travel fees may apply depending on the event location, distance, transportation requirements, and size of the rental order.

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